Process Management

Targeted management of processes brings about a significant increase in efficiency due to the resulting harmonization and optimization and can thus sustainably support a company’s performance. Business Process Management (BPM) serves as the link between corporate strategy and its implementation in day-to-day business. At the same time, the company is consistently focused on its customer requirements and its business model.

Your Challenge

In order to be successful in the long term, companies must constantly optimize the processes required to manufacture and market their products and services. The requirement for this are a clear definition of the processes and also the knowledge of decisive parameters for optimal change. There are factors that highlight the need for business process management.

Objectives of business process management are:

  • Save costs

  • Increase transparency

  • Fulfill legal or compliance requirements

  • Improve quality

  • Increase customer satisfaction

  • Digitize and automate processes

Digitization reinforces the requirement, because a successful digital transformation requires a clear alignment of business models, services and processes to the customers and their requirements. For a consistent orientation in the sense of this “client centricity”, a holistic view which links the internal processes (business processes) with the external processes (customer journeys) is necessary.

Our offer

Efficient business processes are the backbone for a company’s success. Our consultants help you in the (re-)alignment as well as in the analysis and optimization of business processes.

We support you in the context of digitization by translating your strategic objectives into clearly structured process flows. In addition to continuous customer focus, we focus on using the latest IT technologies to increase flexibility and scalability as well as the quality and security of your processes.

To convert the strategy successfully in the long term, we consider a holistic procedural approach mandatory. For this, our consultants support you in implementing a process model that serves both – the strategic and the operational elements of process management.

Your Benefits

  • Structured business processes that optimally support the implementation of your corporate objectives
  • Fast identification and implementation of optimization potential, increased performance and improved cost efficiency
  • Adaptation to new market and customer requirements plus greater flexibility through structure and transparency
  • Documentation of your business processes to achieve certifications

Ask me!

Robert Steinbauer

r.steinbauer@icb-gmbh.de